At MECCIO, we understand that customers may need to cancel orders due to changes in plans or preferences. This Cancellation Policy explains the process, eligibility, and conditions for cancelling an order.
1. Cancellation Eligibility
- Orders can be cancelled within 24 hours of placement, before processing or shipping.
- Once an order has been processed or shipped, cancellation is no longer possible.
- Personalized or custom-made items cannot be cancelled once the order is confirmed.
2. How to Cancel an Order
To request a cancellation, contact our support team immediately via:
- 📧 Email: care@meccio.com
- 📝 Support Form: Tap to open form.
Provide your order number and reason for cancellation.
Our team will confirm the cancellation within 1 business day.
3. Refund Process
- Refunds for cancelled orders will be processed to the original payment method.
- Processing time may take 3–7 business days depending on your bank or payment provider.
- Shipping charges, if any, may be non-refundable, unless the order was cancelled before dispatch.
4. Important Notes
- Orders cannot be partially cancelled if already partially shipped.
- MECCIO reserves the right to refuse cancellation in case of suspicious activity or fraud.
- Contact support immediately to avoid delays in cancellation.