At MECCIO, we ensure that every customer enjoys a seamless and premium shopping experience. Below you will find answers to the most frequently asked questions regarding orders, shipping, returns, and our luxury fashion collection.
1. Do you offer Cash on Delivery (COD)?
Yes. We provide All India COD service for all orders. You can pay directly in cash when your package is delivered.
2. Free Shipping Policy – Orders above $250
Orders with a total value above USD $250 qualify for free shipping, both within India and internationally.
Orders below $250 will have shipping charges calculated at checkout.
3. How long does delivery take?
Domestic (India): 3–7 business days from processing.
International: 7–15 business days, depending on customs clearance and location.
4. What payment methods do you accept?
Credit / Debit Cards (Visa, MasterCard, etc.)
UPI / Net Banking / Popular local gateways
All India COD
PayPal / Digital wallets (where available)
5. What is your return & exchange policy?
Returns & exchanges accepted within 7 days of delivery.
Item must be in original condition, unused, with all labels/tags and packaging.
Luxury & premium items marked as “Final Sale” or “Made to Order” cannot be returned.
Refunds processed within 7–10 business days after inspection.
6. Can I cancel or change my order?
Yes, as long as the order has not been shipped. Please submit a request via our Support Form for assistance.
7. Do you ship internationally? Are there extra duties/taxes?
Yes, we ship globally. Customers are responsible for import duties, VAT, or local taxes applied by their country.
8. How can I track my order?
You can check the status of your delivery anytime through the “My Orders” page on our website.
9. Are your products authentic / genuine luxury?
Absolutely. MECCIO offers 100% authentic luxury and premium fashion curated with uncompromising quality standards.
10. What about sizing and fit?
Each product page includes a detailed size guide. If you need additional assistance, please reach out through our Support Form.
11. Gift packaging and requests?
All orders are delivered in signature luxury packaging. You can request gift wrapping or add a personalized message at checkout.
12. What if my order is delayed?
While we strive for timely delivery, delays can occur due to customs, holidays, or courier issues. Updates will be available on your My Orders page.
13. Contact & Support
For any queries or requests, please use our Support Form available on the website. Our team will respond within 24–48 hours in business days.