At MECCIO, we strive to provide the highest quality luxury clothing and an exceptional shopping experience. We understand that sometimes a return or exchange may be necessary. This policy outlines our procedures for returns, exchanges, and refunds.
1. Return Eligibility
- Products can be returned within 7 days of delivery.
- Items must be unused, unworn, unwashed, and with original tags and packaging intact.
- Sale or clearance items may be non-returnable, check product description for details.
2. Exchange Policy
Exchanges are allowed for size issues or defective items only.
To request an exchange, contact our customer support by:
- Email: care@meccio.com
- Support Form: Tap to open form.
Provide your order number and reason for exchange. We will provide instructions for returning the product and sending a replacement.
3. Refund Policy
- Refunds are issued only after receiving and inspecting the returned product.
- Refunds will be processed to the original payment method or as store credit, depending on your request.
- Shipping charges are non-refundable, unless the product is defective or incorrectly shipped.
4. How to Initiate a Return or Exchange
- Contact our support team via email or support form.
- Provide your order number and reason for return/exchange.
- Pack the product securely in its original packaging.
- Ship the item back to our warehouse (address provided by support).
- Upon inspection, we will process refund or send replacement.
5. Important Notes
- Personalized or custom-made items are non-returnable.
- Products returned without following the above procedure may not be accepted.
- International returns may take longer processing time.
6. Contact Information
For any questions regarding our Returns & Exchange Policy, please reach out to:
- 📧 Email: care@meccio.com
- 📝 Support Form: Tap to open form.